Cancellation and Refund Policy

                                                                                 If CLEARWATER cancels:

2015-10-04_1444001028We sail under most weather conditions except for those that are deemed unsafe, such as thunder/lightning, sheeting rain, and/or extremely high winds, so please check the forecast the day of your sail and be sure to dress for the weather.  We do not cancel sails based on weather forecasts, so cancellations usually occur the day of the scheduled sail, although we make every effort to provide as much notice as possible of a cancellation.

 

For public sail passengers: Should the weather be questionable, you may call 845-265-8080 x7142 to check on the status of your sail. In case of a weather-related cancellation, you will be contacted by a crew member at the cell phone number you provided. Should we cancel a sail due to weather, your sail fee will either be refunded or your reservation transferred to another sail of your choosing, and as availability allows.

For group sails: Should the captain cancel your sail, you will be contacted at the number you provided on your sail program information sheet. You will then have the option of participating in a dockside education program (at a 40% discount of your sail rate, and weather dependent); having your sail rescheduled (as availability allows during the same season or the following season); or of receiving a full refund. Unfortunately, we cannot schedule rain dates in advance. Should you choose to cancel your sail due to concerns about the weather and our captain deems the weather safe to sail, you will not receive a refund or be eligible for a rescheduled sail.

If YOU cancel:

For public sails: Passengers providing fewer than 48 hours notice of their need to cancel their reservation will not receive a refund. If the sail is taking place on the Monday of a holiday weekend, notice must be given before the end of the business day the preceding Friday.

For group sails:  If Clearwater is given fewer than eight weeks notice of a group’s cancellation, a 20% penalty fee will be deducted from the refund. If Clearwater is given fewer than three weeks notice of a group’s cancellation, a 50% penalty fee will be deducted from the refund. Groups canceling with one week’s notice or less will not receive a refund.